AI in the bar: who is the last one for a drink?

AI in the bar: who is the last one for a drink?


In the evening, the bar is crowded, and the bartender, ignoring your signs of attention, stubbornly takes orders from other customers, causing irritation and a feeling of a spoiled evening. This situation is familiar to many who sometimes like to spend, say, a Friday evening with friends in a bar over a glass or two of their favorite drinks. The British startup DataSparQ offers to solve the problem of orderly service at the bar using artificial intelligence technologies. The company has developed a system that can turn an apparently chaotic crowd into a slender queue in any entertainment institution.



You weren’t standing here

The AI Bar system developed by DataSparQ consists of a camera, a display and special software. The camera is directed at the people gathered at the bar, it recognizes each person when he approached the counter with a clear desire to order something. The system then assigns a number to each person, marking the number marks on the display of each person present. The bartender thus sees on the display who came to his counter earlier, who later and who has the right to get a well-deserved mug of beer faster.


An additional convenient function of the system is that you can approach the bar only once, and once you get into the computer’s memory, your face will “stand in line” to the bartender. So instead of jostling in line, you can spend time at a table, and then come up at the right time, when the display near the bartender will assign you next to the distribution.


According to John Weilly, managing director of DataSparQ, several large bars in London have already become interested in the new solution.

In the entertainment establishments of the British capital, unstructured service, especially during rush hours, is a problem: many visitors complain that they have to wait a long time for their turn, and the order of service usually depends on the personal opinion of the bartender, and the client does not understand how long he will have to wait at the counter.


Representatives of DataSparQ say that they will earn money by taking a fee for the implementation of their system in each bar. There is also an option when a restaurant pays a certain share of sales from the number of customers served for the implementation of the system. Also, in the near future, the developers of the system plan to expand its functionality. In particular, in the future, the solution will be able to remember what each customer usually orders at the bar, and thus the bartender will be able to immediately offer everyone his favorite drink. In addition, the system will be able to analyze the statistics of visitors ‘ preferences, which will help the restaurant to plan its sales with the necessary stocks of drinks in stock.


The restaurant business requires IT


In addition to the UK, a number of other countries have become interested in the possibility of implementing the AI Bar system. In particular, preliminary negotiations on the use of the solution are being conducted with a number of large bars in the United States, where artificial intelligence solutions have been actively implemented recently.

According to the National restaurant industry of the United States, the global restaurant business as a whole is gaining momentum: if in 2010 its total turnover reached $ 586 billion, last year it exceeded $ 800 billion.


The development of the restaurant business and increased competition are pushing players to increasingly introduce advanced technologies, including using artificial intelligence. So, in fast food chains, no one can be surprised by self-service kiosks: in the United States, 13% of visitors to fast food establishments already prefer to make orders through such kiosks. However, gradually, displays where you can choose your favorite donut or burger are also beginning to be equipped with face recognition systems.



For example, the international chain Cali Burger recently announced the beginning of an experimental use of the guest recognition system. This solution can offer the visitor a previous order or, knowing about his tastes, generate a special offer from a new menu. In the future, it is also planned to pay for the order by person: after it is completed, the system will simply debit money from a personal account without the need to use a credit card.


Robots in the kitchen


In addition to service halls, artificial intelligence is gradually penetrating the kitchens of bars and restaurants. For example, the American company Miso Robotics is actively implementing the Flippy robotic system in a number of public catering enterprises, which is positioned as “the world’s first autonomous kitchen assistant”.


According to the developers, the basis of the solution is the cloud self-learning platform Miso AI. It is controlled by data from thermal sensors, as well as from optical cameras that evaluate the readiness of the dish in the visual and thermal ranges.


While the Flippy system is involved in the operation of the grill and can cook burgers for burgers. In the future, it is planned to train her to cook pizza, spaghetti and other popular types of food. At the same time, the system is already not only preparing food, but also washing dishes: in a free minute, Flippy washes the blades and wipes the surface of the grill.

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