Basic Troubleshooting Oculus Quest(2) — common problems care and maintenance

If you're new to VR, can be a bit difficult to understand what the problem is, when something goes wrong. Here is a small guide to common problems with the Oculus Quest and Quest 2, as well as basic Troubleshooting tips, care and maintenance.

Common problems, Troubleshooting basic malfunctions

Common errors

If you encounter any error, poor performance or pop up errors, and you can't understand why this is happening, a full reset of the headset usually helps. Operating system Quest can sometimes falter, and sometimes it merely requires a restart to return to maximum performance. Be sure to fully restart the headset via the power menu, and not just translate Quest into sleep standby mode. To do this, hold the power button and select "Shut down" or "Restart". A full power cycle usually resolves basic and unidentified problems. If you are unable to access the menu, you can also hold down the power button until the headset turns off, and then re-enable it.

Problems with the tracking and storage

Sometimes a security system or tracking of the headset may not work correctly. You can even see errors that are associated with losing track of the headset. Here are some possible causes and common fixes to problems with tracking and the Guardian. First, make sure you play in a room that is well lit but not in direct sunlight. Quest is not intended for operation under direct sunlight or outdoors if you are indoors, think about how to cover up blinds/curtains to avoid direct light, while maintaining good lighting. Then try to clean the camera tracking. Fingerprints on four external cameras Quest can be a problem. From time to time wipe the four cameras located in each corner of the headset, use a microfiber cloth. It can help to increase the reliability of the protection system and the consistency of the tracking controller. Mirrors and small lights, like the lights of a Christmas tree, can also confuse and interfere with the tracking Quest. The controllers have small lights on their round rings, which are invisible to the human eye, but allow the headset to track them accurately. Facebook has released a software update to account for the latter problem, but still it is better not to use a Quest around large mirrors and / or small lights, if you have any problems with the tracking. If all the above does not work, try a full reboot (as described above), if you haven't already.

Blurry images

If the picture on your Quest looks blurry, not quite right or just not safe, you may need to adjust the IPD setting on the headset. It physically changes the distance at which the lenses are to each other in the headset. The eyes are different, and setting the IPD helps to set the lens for optimal eye distance from each other. You can learn more about IPD in our guide. Although it is possible to measure IPD and match it with the setting, most people can often spot that looks "right", by trial and error. In the original Quest the headset has a fully adjustable slider on the bottom left. On Quest 2 headset has 3 preset distances IPD, which can be adjusted by moving the lenses further from each other or closer to each other. Lenses Quest 2 locks in one of 3 available locations, visible marked 1, 2 or 3 between the lenses, one for each setting. If the image is still blurry or you still feel discomfort after IPD settings, make sure the Quest is properly worn. In the original Quest the lower part of the belt should sit fairly low on the head, and not a high angle. Although most people adjust the tension with the side straps, you can also adjust the top strap on both headsets for a better fit. If you still feel nausea or discomfort during use Quest, you may just be experiencing the symptoms of diseases VR.

Problems with the controller

If Quest can't find one of your controllers, you may need to replace the AA battery, which is under cover, which is removed from the front of the controller. Similarly, sometimes the quality of the tracking controller can be reduced when the battery is almost completely discharged. You might want to replace the battery sooner if you begin to notice that it is close to discharge. If the problem is not the batteries but the problems still occur, try the solutions listed above in the section problems with the tracking and protection, in particular, cleaning of the external camera or a full reboot of the headset.

Care and maintenance

Avoid sunlight

Direct sunlight in many ways harmful for the Quest. First, the headset won't work properly on the street, especially in Sunny days. However, the direct sunlight also creates the risk of irreversible damage to the headset. If the sunlight falls on the lens Quest, they can increase and burn the screen pixels that would cause irreparable and significant damage. Never wear the headset in direct sunlight and never store your headset outdoors, where it may be exposed to direct sunlight. It is best to store the headset in a closed case, so that sunlight does not hit the lens.

Avoid getting dust on the lens

Similarly, if you keep Quest is not in a closed case, dust can get into lenses. This can increase the risk of scratching the lens during cleaning, as dust can create small scratches that are impossible to fix, and which probably will be noticeable when using a headset. Facebook recommends storing the headset in a safe box.

Clean microfiber

Of course, it is tempting to quickly clean lenses Quest using the sleeves of a shirt or the edge of the t-shirt, but you better do it. Their proximity to your eyes means that even a slight stain, scratch or mark on the lens will be very noticeable. Tiny scratch on the lenses will look like in virtual reality is big, so be careful. The only recommended way lens cleaning Quest is microfiber. Kleenex alcohol-based, are recommended for regular glasses should not be used with lenses Ques.