Hotel Chatbot Chatbot+AI

Product overview: Hotel Chatbot is an AI-powered hospitality chatbot chatbot that manages hotel reservations. The chatbot operates in multiple languages, works 24/7 and provides basic hotel information, such as room facilities, room availability, and location. Plus, it lets people book rooms in the hotel, offering personal customer service. The chatbot can also collect guests' feedback and request that guests post reviews. No human assistance is needed.

Issues: We needed to implement all the functionality of the Hotel Chatbot within the Chatfuel framework. We needed to create, test, and implement the defined set of rules and parameters. We had to create special machine learning training for the multi-layer neural network to make the chatbot a self-learning entity. By doing this, the bot will become more clever the more interaction it has. The customer wanted the app to work in five languages: English, French, Russian, Spanish, and Chinese.

Technologies used: Chatfuel, chatbot, AI, machine learning

Result: a great, smooth-running app, which saves a great deal of hotel managements' time and is greatly admired by hotel guests for delivering 5-star hospitality.