Hi&Bye

Product overview: Hi&Bye is an AI robot with a friendly face designed for offline check-in and check-out at hotels. It also provides hotel guests with essential information about the hotel and their stay.

Issues:

Developing Hi&Bye involved several challenges:

Information Delivery: The AI needed to deliver tourist information to customers efficiently, which required sorting through large amounts of data quickly and accurately.

Automated Concierge: We decided to create an automated concierge powered by IBM Watson and Wayblazer to meet this requirement.

Language Proficiency: The AI needed to both speak and understand English.

Learning Capability: The AI had to learn from human speech and adapt easily to individual users.

• We needed to develop an AI that would be able to provide tourist information to customers who interact with it, so it had to quickly sort through large amounts of data and draw important conclusions about customers, or potential customers. So, we decided to create an automated concierge powered by IBM Watson and Wayblazer.

• It had to be able to both speak and understand English.

• It had to be able to learn from human speech and to easily adapt to individuals.

Technologies used: AI and Machine Learning: IBM Watson and Wayblazer

Solution Implementation:

To address these challenges, our development approach included:

Efficient Data Processing: We leveraged IBM Watson's capabilities to handle large volumes of data quickly and accurately, ensuring the AI could provide relevant tourist information efficiently.

Automated Concierge: By integrating IBM Watson and Wayblazer, we created an automated concierge capable of interacting with guests in a natural and engaging manner.

Language Proficiency: We utilized IBM Watson's advanced natural language processing (NLP) features to ensure the AI could understand and respond in English effectively.

Learning and Adaptability: We implemented machine learning algorithms to enable the AI to learn from interactions and adapt to individual users, providing a personalized experience.

Impact on the Client:

The implementation of Hi&Bye brought several significant benefits:

Enhanced Customer Experience: The AI robot provided a seamless and engaging check-in and check-out experience for guests.

Efficient Information Delivery: The AI's ability to quickly sort through data and provide relevant information improved the overall guest experience.

Personalization: The AI's learning capability allowed it to adapt to individual guests, offering a more personalized and satisfying interaction.

Operational Efficiency: Automating the check-in and check-out process reduced the workload on hotel staff, allowing them to focus on other important tasks.

Result: Hi&Bye is a user-friendly, efficient, and adaptive AI robot that enhances the guest experience at hotels. By providing essential information and streamlining the check-in and check-out process, it has become a valuable asset to the hospitality industry, delivering personalized interactions and improving operational efficiency.