Product overview: AI Helper is a chatbot built with AI technology providing online hotel guests with some basic information, including room facilities, check in/check out time, general rules, and etc. Since it is a self-learning creation, its communication skills and customer service are constantly improving and becoming more effective.

Issues:

  • We’ve implemented predictive analytics using machine learning to create this AI chatbot.
  • During the work, our team had problems with UX perspective. To solve it, we decided to use Conversational Interfaces (CI) as it comes with a rich and dynamic user experience.
  • The chatbot needed to speak multiple languages and learn human speech; so, our team used the special language libraries and AI self-learning algorithms.
  • Technologies used: AI/machine learning algorithms, Conversational Interfaces (CI), rasa.ai, AI/self-learning algorithms.

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